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Creado por aleaguirre
hace más de 11 años
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Interactive Voice Response
(Customer Service CRM)
Predictive Dialing
(Customer Service CRM)
Call Scripting Systems
(Customer Service CRM)
Web-Based Self-Service
Enterprise Resource Planning System
(ERPS)
Best Practices
Legacy (Standalone) Systems
ERP Systems
ERP Benefits
ERP risks/costs
Supply Chain
Supply Chain Management
Upstream
Transformation
Downstream
Supply Chain Management Advantages
Poor Supply Chain Management
Supply Chain Visibility
Bullwhip Effect
Supply Chain Planning Systems
Supply Chain Execution Systems
Facility
Inventory
SCM Inventory management and control software
Cycle Inventory
Safety Stock (Inventory)
Production
Transportation
Transportation Methods
Transportation Route
Intranets
Extranets
Push-Based Model
(Built to Stock)
Pull-based Model
(demand-driven, build-to-order)
The difference between push- and pull-based models is summarized by the slogan
Customer Relationship Management
(CRM) systems
Customer Relationship Management
(CRM)
Operational CRM
Operational CRM
Sales Force Automation
List Generators
(Marketing CRM Modules)
Campaign Management Systems
(Marketing CRM module)
Survey Management
(MArketing CRM module)
Cross-Selling
(Marketing CRM module)
Up-Selling
(Marketing CRM module)
Core Operational CRM modules
Sales Force Automation CRM Modules
Customer Service CRM Modules
(Operational CRM)
Automatic Call Distribution