Pepe Toño Gonzal
Test por , creado hace más de 1 año

In this test you are going to improve your level about the first unit you have already check at this year, so try to remeber and go by, this is very easy!

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Pepe Toño Gonzal
Creado por Pepe Toño Gonzal hace más de 8 años
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Unit 1-A

Unit 1-A

Pregunta 1 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Who is talking for complaint?

Selecciona una de las siguientes respuestas posibles:

  • Dr. Thompson

  • Nurse

  • Mrs. Sanchez

Explicación

Pregunta 2 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Why is she talking for?

Selecciona una de las siguientes respuestas posibles:

  • Complaint

  • To evidence the nurse

  • A new apointment

Explicación

Pregunta 3 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

What is she talking about?

Selecciona una de las siguientes respuestas posibles:

  • Super market

  • Health sevice

  • Particular nurse

Explicación

Pregunta 4 de 11

1

The structure for a complaint is; Introduction, body and closure

Selecciona uno de los siguientes:

  • VERDADERO
  • FALSO

Explicación

Pregunta 5 de 11

1

The structure for a complaint is; introduction, body, climax and closure

Selecciona uno de los siguientes:

  • VERDADERO
  • FALSO

Explicación

Pregunta 6 de 11

1

Rellena los espacios en blanco para completar el texto.

Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the of this calling is because i´m a little about how your nurse was with my son the monday, first she leave him expecting with a headache until i because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Explicación

Pregunta 7 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Which way of comunication is this?

Selecciona una de las siguientes respuestas posibles:

  • Telephonic complaint

  • Written complaint

  • Face to face complaint

Explicación

Pregunta 8 de 11

1

This are motives for a medical complaint:

Selecciona una de las siguientes respuestas posibles:

  • Time, Attitude, wrong diagnostic, an appoinment.

  • Time, Atittude, wrong article, wrong size.

  • Time, Atittude, flavor.

Explicación

Pregunta 9 de 11

1

Rellena el espacio en blanco para completar el texto.

You may complaint about the service you want!

Explicación

Pregunta 10 de 11

1

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?

Selecciona una de las siguientes respuestas posibles:

  • Past

  • Perfect Present

  • Present

Explicación

Pregunta 11 de 11

1

Rellena los espacios en blanco para completar el texto.

A complaint is a tool which we would use when we are not with a health !

Explicación

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