DMAIC (Six Sigma)

DMAIC
1. Define

2. Measure

3. Analyze

4. Improve

5. Control

Histogram

Cause and Effect Diagram

Stretch Goals

Best Practice

Value

Durability

Responsiveness

Cycle Time

Vertical Integration

Juran’s contributions to
teamwork relationship

Product Attributes

Net Promoter
Score Designations:

Moments of Truth

Seven QC Tools

Flowchart

Pareto Chart

Control Chart

Benchmarking

Competitive Advantage

Reliability

Empathy

Customer defined peroduct

Core Competencies

QFD

7 QC Tools

Check sheet

Control charts

Scatter diagram

Stratification