______________ is the ability to influence people toward the attainment of organizational goals.

Contributing talent, skills, & knowledge is which level on the Level 5 Hierarchy?

Contributing individually and works well in groups is which level on the Level 5 Hierarchy?

Managing team members and assets to reach set objectives is which level on the Level 5 Hierarchy?

Stimulating high standards and championing dedication to vision is which level on the Level 5 Hierarchy?

Builds excellence through dedication and humility is which level on the Level 5 Hierarchy?

Why has the concept of servant leadership gained renewed interest in recent years?

What are the levels on which servant leaders operate?

Whose leadership style is more suited to today's organization?

Who does it better?
Develops Others

Who does it better?
Drives for results

Who does it better?
Inspires and Motivates Others

Who does it better?
Innovates

Who does it better?
Builds Relationships

Who does it better?
Technical or Prefessional Expertise

What did Eric Schmidt use to take Google to the next stage of growth?

_____________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

_______________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishmnt and satisfaction.

__________ A people-oriented behavior and is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.

___________ is a Task-oriented Behavior, that is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.

The most effective supervisors are those who established high performance goals and displayed supportive behavior towards subordinates are called___________

_______________ Often is considered the most effective style and is recommended for leaders because organization members work together to accomplish tasks.

__________ Occurs when primary emphasis is given to people rather than to work outputs.

____________ Occurs when efficiency in operations is the dominant orientation.

___________ Reflects a moderate amount of concern for both people and production.

____________ means the abscence of a management philosophy; managers exert little effort toward interpersonal relationships or work accomplishments.

________- refers to a combination of confidence, committment, and motivation, and a follower may be high or low on any of the three ariables.

____________ refers to the amount of knowledge, experience, and demonstrated skill that a subordinate brings to the task.

A situation would be considered ____________Favorable to the leader when leader-member relationships are positive, tasks are highly structured, and the leader has formal authority over followers.

Why do relationship-oriented leaders perform better in situations of moderate favorability?

What kind of skills does a leader need that can create a positive group atmosphere that will improve relationships, clarify task structure, and establish position power?

What makes the leadership style unnescessary or redundant?

What counteracts the leadership style and prevents the leader from displaying certain behaviors?

The __________ leader has the ability to insspire and motivate people to do more than they would normally do despite obstacles and personal sacrifice.

What is a vision?

How many follower styles did Robert E. Kelley come up with?

What type of followers recognize that they have power in their relationships with superiors; they have the courage to manage upward, to initiate change, and even to put themselves at risk or in conflict with their boss if they believe it is best for the organization or team?

What is the potential ability to influence the behavior of others?

What is the effect hat a person's actions have on the attitudes, values, beliefs, or behavior of others?

What is power coming from a formal management position in an organization and the authority granted to it?

What kind of power comes from the authority to hand out rewards to other people?

What type of power comes from the authority to punnish or recommend punishment?

What type of power is the result of a persons' special knowledge or skill regarding the tasks being performed?

What type of power comes from and individuals' personal characteristics that command others' identification, respect, and admiration so that they wish to emulate that individual?

People who show initiative, work beyond what is expected of them, take on undesirable but important projects, and show interest in learning about the organization and industry often gain power as a result have which of the following other power sources?

What other source of power do people who are enmeshed in a network of relationships have?

What kind of power do people who have access and control over how and to whom information is distributed?

What does employee motivation affect?

Individuals and departments rely on other individuals and departments for information or resources to accomplish their work is referred to as being what?

A __________ is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.

Which of the following is NOT one of the components of the definition of a team?

What kind of teams are composed of a manager and his other subordinates in the formal chain of command?

What kind of team is composed of employees from the same hierarchical level but from different areas of expertise?

Which type of team consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service?

Which of the following is a typical element of a self-managed team?

Which of the following is NOT a reason that working in teams presents a dilemma for many people?

What kind of team is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies?

What type of team is a cross-border team made up of members off different nationalities whose activities span multiple countries?

What team characteristics are most important?

What is the extent to which members are attracted to the team and motivated to remain in it called?

Why is morale higher in a cohesive team?

What is an informal standard of conduct that is shared by team members and guides their behavior?

what is an antagonistic interaction in which one party attempts to block the intentions or goals of another?

What is the primary cause of conflict?

What is the type of conflict management where people engage in give and take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties?

Which of the following is not a rule for integrative negotiation?

People have ____________ Such as recognition, achievement, or monetary gain.

What kind of rewards do effective managers want people to receive in order to meet their needs?

What kind of theories emphasize the needs that motivate people?

Which content theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order?

Which of the following is NOT a category of the ERG theory?

Which content theory suggest that the work characteristics associated with dissatisfaction were different from those pertaining to satisfaction?

Which content theory proposes that certain types of needs are acquired during an individuals lifetime?

Which of the following is not one of the needs studied most by acquired needs theory?

What kind of theory explains how people select behavioral actions to meet their needs and determine whether they were successful?

________________ proposes that managers can increase motivation and enhance performance by setting specific, challenging goals and then helping people track their progress toward goal achievement by providing feedback.

Which of the following is NOT a key component of goal setting theory?

_________-- focuses on an individuals perceptions of how fairly they are treated compared with others.

___________ suggests that motivators depends on individual expectations about their ability to perform tasks and receive rewards.

__________ involves determining whether putting effort into a task will lead to high performance

_____________- determines whether successful performance will lead to the desired outcome or reward.

Which theory looks at the relationship between behavior and its consequences?

What is the name given to the set of techniques by which reinforcement theory is used to to modify human behavior?

__________ says that behavior that is positively reinforced tends to be repeated and behavior that is not reinforced tends not to be repeated.

_________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening desired behavior.

_____________- is the imposition of unpleasant outcomes on an employee.

______ is the withholding of a positive reward.

Which theory proposes that an individuals motivation can result from their observations of other peoples behaviors.?

_____________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

________ means incorporating high level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.

Core job dimensions, critical psychological states, and employee growth- need strength are the major parts of what?

__________ is the delegation of power and authority to subordinates in an organization.

Empowering employees involves giving them four elements that enable them to act more freely. What are they?

Which of the following is NOT an element that creates employee engagement?

What is a systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance called?

What balances traditional financial measures with operational measures relating to a company's critical success factors?

What type of management allows employees to see for themselves through charts, computer printouts, meetings, and so forth, the financial condition of the company?

What type of management uses an organization wide effort to infuse quality into every activity in a company through continuous improvement?

what is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed called?