What is the purpose of the AppExhange? Choose 2 answers
partners can download accounts and contacts to collaborate on sales deals
admins can download and customize pre-built dashboard and reports
customers can share and install apps published by Salesforce partners
support users can install the Service Cloud console custom app
Which level of access can be set when sharing a document folder with users? Choose 2 answers
read/write/create/read-only
read/write
read/write/create/delete
read-only
Which of the following is NOT a standard object?
contract
sale
opportunity
campaign
What is an option when customizing a report? Choose 3 answers
add a gauge component
add a filter
summarize fields
schedule a refresh time
add a grouping
What will occur when a system admin creates a dynamic dashboard?
the dashboard refreshes automatically whenever the underlying data changes
the dashboard automatically send an email when the underlying data changes
the dashboard component resizes based on the device used to view it
the data displayed varies based on the user viewing the dashboard
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?
change the login IP ranges
unlock the user
view the login history
reset the password
The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
lookup filter
lookup relationship
formula
hierarchical relationship
What action is possible with a workflow task? Choose 2 answers
a task can be assigned to a Chatter Free user
a task can be tracked in the activity history
a task can be reused in multiple workflow rules
a single task can be assigned to multiple users
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
record currency
personnel currency
corporate currency
active currency
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
create the workflow rule on opportunity object
create an auto-response rule based on the opportunity amount
create a validation rule that evaluates the account rating
create an escalation rule based on the opportunity amount
Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
multi-select picklists
record types
roles
page layouts
Permission set to User is a ___ to __ relationship
one, one
one, many
many, one
many, many
What is the purpose of the Service Cloud (customer) portal? Choose 2 answers
to provide Web Self Service by exposing Knowledge articles
to share support reports and dashboard with high profile accounts
to allow partners to access contact records for case collaboration
to allow customers to log in and check the status of cases online
Which permission is required to convert a lead? Choose 2 answers
"create" and "edit" access for leads, accounts, contacts, and opportunities
"transfer" access for leads, accounts contacts, and opportunities
"convert leads" profile permission
"import leads" profile permission
What can users do with Mobile Lite? Choose 2 answers
view/create/edit/delete accounts, contacts, and opportunities
search for records that were not previously downloaded to a mobile device
view/create/edit/delete custom objects
view campaign and manage campaign members
Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cares and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
modify the standard profile currently shared by both teams
assign the facilities team to a new role in the hierarchy
configure field level security on the new object for the facilities team
create a custom profile for users on the facilities team
When importing data, what happens if some records do NOT meet the data validation criteria?
import process ignores the data validation criteria
import process fails only for the records with invalid data
import process requires user authorization to import the invalid records
import process aborts when it encounters the first invalid record
Which field type can be used as an external ID? Choose 3 answers
number field
email field
formula field
text field
url field
Universal Container has two business groups, products and services. Both groups will be using (?) to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers
create two sales processes
create two record types
create permission sets
create two page layouts
What should a system admin consider when deleting a custom field? Choose 3 answers
existing field values must be transferred to a new custom field
field must be removed from page layouts after being deleted
field values should be archived before a field is deleted
deleted fields and values can be restored from the recycle bin within 15 days
fields used in workflow and assignment rules cannot be deleted
How can a system admin grant users access to dashboards? Choose 2 answers
create and share data categories
designate running users
share folders with public groups
share folders with roles
What does a custom report type determine? Choose 2 answers
the field that can be used as columns when building a report
the report format of the resulting report
the objects that are available when building a report
the custom summary formulas displayed in a resulting report
A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed staged. Which data validation tool can be used to accomplish this? Choose 2 answers
workflow approvals
record types and read-only page layouts
data validation rules
formula fields
Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers
admins can assign a password to a set of users
admins can customize the message sent to locked-out users
admins can enforce all numeric password policy
admins can reset passwords for all users at once
admins can grant users the "password never expires" permission
Match the automation rules with the order in which they are processed: 1. 2. 3. 4. escalation rules assignment rules validation rules workflow rules
1. assignment rules 2. validation rules 3. workflow rules 4. escalation rules
1. validation rules 2. assignment rules 3. workflow rules 4. escalation rules
1. validation rules 2. workflow rules 3. assignment rules 4. escalation rules
