Change Sets can be used to do all of the following, except?
Choose 1 answer.

Universal Systems measures it’s overall business efficiency through a single value called “Customer Stickiness Score”. What is the best way to represent this key value on a managerial dashboard?

As a developer at Global Insurance, you have determined that you need to store the following types of information: Prospects, Customers, Policies, Claims and Benefits. What statement is true in this situation?

What ways can an approver receive an approval request?

Your organisation has a real estate application and is requesting people that are interested in leasing apartments to send an email with their application attached and include in the email which apartment they are interested in. The leasing manager would like the email to be processed automatically if possible. What option would you suggest?
Choose 1 answer

Global Insurance use Salesforce to manage claims on insurance policies. They would like on one page, to display claim details next to the related policy detail and details of the person insured. How can this be enabled?

You have been requested to configure the Salesforce system, so that an Account record that has Type field = ‘Internal’ must be visible to all users. The associated contacts and opportunities also need to become visible to everyone. How many Sharing rules would you define here?

You have defined a custom object ‘Shipment’ that has a lookup to another custom object ‘Service Level’. Only users with a manager role are allowed to select the ‘Expedited’ value in the Service Level lookup. How would you achieve this?

The Account Object has more than 100 custom fields created to store customer related data. There has been a lot of complaints regarding the usability of this object. You have decided to create a third column on the page layout, to reduce the need to scroll down the page. How can a third column be created?

Global Insurance will use Salesforce to collect lead information from different sources. The information collected about a lead will vary greatly depending on if the lead is interested in life insurance or business insurance. What features would you suggest to use to configure Salesforce in this situation?

When an opportunity is closed, you would like to automatically create custom object commission records. A commission record is generated for each account rep that was associated with the opportunity. The commission record has a value field which needs to be calculated based on the Account Rep role on the opportunity, time to close the deal and type and value of the opportunity. How could this be done?

Sporty Auto Loans uses a custom object to record loan details for customers. As part of the loan agreement, the agreed loan rate is stored. The loan rate cannot be modified after it is initally saved. What is the best way to meet this requirement?

It is not possible to change the data type for which of the following field types?

Which one workflow action cannot be automated using point and click through process builder?

If a standard lightning component is not available to meet business requirements, what should be the first action?
Choose 1 answer.

You have defined a workflow to send out update field value of “Is Active” to ‘True’, when field value of “Subscription” is set to ‘Active’. Your colleague defined another workflow to update field value of “Subscription” to ‘Active’, when “Is Active” is set to ‘True’. What would occur in this case?

You need to route Opportunity approval requests to approvers based on the opportunity region and opportunity category. How can this be done?

You would like to add a formatted textual description to your lightning page, what type of component would you use?
Choose 1 answer.

It is required to define an “Update Payment” feature for a custom object, which users can access on Salesforce1. Clicking the ‘Update Payment’ must allow the user to update the Status field on a custom object, as well as enter comments. What is the best tool you have to achieve this?