Examples of functional areas

Reasons for business success (5)

Reasons for business failure

What is benchmarking?

Methods of measuring customer satisfaction?

Current most popular type of printer?

Professional name for a checkout?

Parts of an EPOS device

Steps of an EPOS device

How do hard disks work?

Advantages of hard disks?

Disadvantage of hard disks?

Advantage of magnetic tape?

Disadvantage of magnetic tape?

Examples of flash drives?

A drawback with flash drives?

Drawbacks of optical disks?

The two ways to back up data?

Disadvantage of manual back-ups?

Disadvantage of automated back-up systems?

Spyware definition

Example of spyware and explanation?

Adware definition

Why do some software producers include adware in their programs?

Disadvantage of adware?

Phishing definition

Employment law (pay, conditions, recruitment and employees with family)

Employment law (leaving employment)

Implications of employment law to the employer

Health and safety at work act (1974)

The Health and Safety (Display Screen Equipment) Regulations (1992)

5 main laws that protect consumers?

Principles/regulations of consumer protection laws?

Principles/regulations of consumer protection laws for goods bought by telephone, post, TV or online?

Implications for businesses of consumer protection laws?

The Data Protection Act - 8 principles an organisation must follow?

The Data Protection Act - What conditions must be met for the data subjects to view their personal data?

Within how many days must organisations provide a data subject's requested data?

Other rights of data subjects? (other than the right to view their personal data.)

Activities made illegal by the Copyright, Designs and Patents Act (1988)?

Activities allowed under the Copyright, Designs and Patents Act (1988)?

What is a software audit?

The main areas made illegal under the Computer Misuse Act (1990)?

What is the WEEE Directive?

What is the intention of the WEEE directive?

Other environmental regulations?

Requirements of packaging and packaging waste regulations?

Requirements of end of life vehicles regulations?

Implications of environmental regulations?

Examples of social responsibility?

Explain the term "ethics"?

The function of a firewall?

How does a firewall work?

Steps of encryption?

Another way encryption is used? (other than to protect transmitted data)

What is a web browser?

What is a modem?