Today's Central Service leaders manage their departments in an environment of ever changing technologies, increasing customer demands, and limited resources. They are constantly challenged to attain goals that include all of the following except.
Find and retain the best staff member.
Deliver products and services of consistently high-quality and low-cost.
Monitor and keep up with changes in regulations and standards.
Meet industry bench-marking standards.
The skills required to accomplish a specific task or function.
Skill set
Job Description
Task Analysis
Evaluation
The concept of span of control suggests that the number of employees one person can effectively supervise increases as the complexity of their job duties Increases.
True
False
An organizing principle that suggests each employee should only have one supervisor.
Chain of command
Unity of command
Span of control
Position control
A central service leader must be able to solicit input from the CS team.
The major portion of work in the Sterile Storage area includes all of the following except
Receiving
Storing
Dispensing
Bio med repair
The beliefs, norms, and values shared by department personnel that are considered values and passed on to new employees in the department.
Culture
Customer focus
Bench-mark behaviors
Feeling tone
A policy that permits no amount of leniency regarding harassing behavior
Zero-tolerance
Three Strike
Written Warning
Verbal Warning
Unfavorable or unfair treatment on the basis off an individual's race, religion,gender,national origin,disability,age, and in some states and communities sexual orientation.
Discrimination
Reverse-Favoritism
Bullying
Harassment
Successful team leaders and their teams develop goals based on their facility's
Financial accountability statement
Corporate Strategy Statement
Care Compliance Statement
Mission Statement
