Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Share New Ideas
Rephrase Ideas
Understand
Implement Decisions
Physical appearance has nothing to do with effective communication.
True
False
The first step in enhancing communication skills is to recognize that the work group will be
Young
Diverse
Fragmented
Receptive
An e-mail message written in all capital letters
Has no impact on the receiver
Is easier and faster than using a sentence capitalization format
Ensures the receiver will read it first
Is the equivalent of shouting
Once and e-mail message is in cyberspace, it is safe and will not be shared
Information being circulated without a source of truth.
Rumor
Informal communication
Feedback
Grapevine
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
If someone is complaining loudly, before addressing the issue, it is best to
Tactfully move the person away from others
Let the person know you wont tolerate the behavior
Ignore the behavior until later
Ignore the behavior all together
Written communications are not as important as they once were
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
The Healthcare Information Technology Act
The Patient Rights Act
The Health Insurance Portability and Accountability Act
The Patient Information Act
