A person who serves as an example in a desired behavior is
A role model
A behavioral mentor
A manager
An administrator
The shared beliefs, experiences, and norms that characterize an organization
Organizational culture
Community awareness
Mission
Vision
The behavioral interviewing process is often used because
It helps managers identify future star performers
It is easier to determine false statements made by the interviewee
Past performance is often an indicator of future performance
Interviewees will be less nervous and communication will be better
A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
Progressive Discipline
Positive Discipline
Behavior Modification
Behavior Ladder
A standard of knowledge, skills, and abilities required for successful job performance
Job Description
Task Analysis
Training Plan
Competency
All of the following are examples of open-ended interviewing questions except
Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
Would you describe a situation when you made a positive influence on the actions of others?
In the past, how have you contributed to your work teams effectiveness?
Which of your previous positions did you find most rewarding?
The positive or negative feelings, beliefs, and values that influence the way someone acts
Sense of responsibility
Self-Esteem
Attitude
Assertiveness
A formal, objective and comprehensive rating or evaluation of an employee
Performance Appraisal
Disciplinary Process
Feedback
Written Reprimand
In face-to-face communication body language and tone of voice are _________ than spoken word
Less important
More important
An employee who knows he/she is incompetent or has an "I don't care" attitude is
Consciously Incompetent
Consciously Competent
Unconsciously Incompetent
Unconsciously Competent
