QDM Final

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Which of the following can be achieved through quality improvements?

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Which of the following is NOT one of the major categories of costs associated with quality?

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Poka-yoke is the Japanese term for:

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A checklist is a simplistic form of:

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Which of the following is not a typical inspection point?

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To become ISO 9000 certified, organizations must:

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Based on his 14 Points, Deming is a strong proponent of:

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Total quality management emphasizes:

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Kaizen principle is focused on continuous improvement

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One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed

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The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

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A Three Sigma program has how many defects per million?

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If 1 million passengers pass through the St.Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

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Techniques for building employee empowerment include:

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Pareto charts are a graphical way of identifying the few critical items from the many less important ones

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A cause-and-effect Diagram helps identify the sources of a problem

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Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

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A fishbone chart is also known as a:

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A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

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Which of the following is FALSE regarding control charts?

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Some degree of variability is present in almost all processes.

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The Central Limit Theorem states that when the sample size increases, the distribution of the sample means (x-bars) will approach the normal distribution

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In statistical process control, the range is often used as a substitute for the standard deviation

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The purpose of an x-bar chart is to determine whether there has been a:

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If the process average is in control, range must also be in control

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Mean (x-bar) charts and range (R) charts complement one another, one detecting shifts in process average, the other detecting shifts in process dispersion.

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The p-chart is appropriate to plot the number of typographic errors per page of text.

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A c-chart is appropriate to plot the number of flaws in a bolt of fabric

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The upper and lower limits for diving ring diameters made by John's Swimming Co. are 40 and 39 cm., respectively. John took 11 samples with the following average diameters (39, 39.1, 39.2, 39.3, 39.4, 39.5, 39.6, 39.7, 39.8, 39.9, 40). Is this process in control?

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A process that is assumed to be in control with limits of 89 +/- 2 had sample averages for the x-bar chart of the following: 87.1, 87, 87.2, 89, 90, 88.5, 89.5, and 88. Is the process in control?

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an x-bar control chart was examined and no data points fell outside of the limits. Can this process be considered in control?

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For a 3-sigma x-bar chart where the process standard deviation (sigma) is known, the upper control limit:

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A manager wants to build 3-sigma x-bar control limits for a process. The target value for the mean of the process is 10 units, and the standard deviation of the process is 6. If samples of size 9 are to be taken, what will be the upper and lower control limits, respectively?

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A manager wishes to build a 3-sigma range chart for a process. The sample size is 5, the mean of sample means is 16.01, and the average range is 5.3. What are the UCL and LCL, respectively, for this range chart?

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Ten samples of a process measuring the number of returns per 100 receipts were taken for a local retail store. The number of returns were 10, 0, 11, 7, 3, 12, 8, 4, 6, and 11. What are the UCL and LCL for the p-bar conrol chart with 6-sigma quality?

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The assembly line is a classic example of a repetitive process

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A typical full-service restaurant uses a product-focused process

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The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart

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A product-focused process is commonly used to product:

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Which of the following products is likely to be assembled on a repetitive process line

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One of the similarities between process focus and mass-customization is:

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Which of the following characteristics best describes repetitive focus?

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High fixed costs and low variable costs are typical of which approach?

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Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. which of the following statements is TRUE?

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Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. what is the crossover point between process A and process B?

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Time-function mapping is a flowchart that is organized to show duration (and sometimes location) of each step.

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Fixed costs are those costs that continue even if no units are produced

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Break-even is the number of units at which:

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Fabricators, Inc. wants to increase capacity by adding a new machine. The fixed costs for machine A are $90,000, and its variable cost is $15 per unit. The revenue is $21 per unit. What is the break-even point for machine A?

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Consider a production line with five stations. Station 1 can produce a unit is 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit is 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station?

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A work system has five stations that have process times of 5, 9, 4, 9, and 8. what is the throughput time of the system?

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Which of the following is NOT one of the four principles of bottleneck management

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Effective capacity is typically larger than design capacity

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The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system?

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Manufacturers may want to locate close to their customers if the transportation of finished goods is expensive or difficult

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The reason fast food restaurants often are found in close proximity to each other is:

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Which of the following workplaces is the most productive?

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Evaluating location alternatives by comparing their composite (weighted-average) scores involves which of the following?

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The center-of-gravity method finds the location of a centralized facility, such as a distribution center, that will maximize the organization's revenue.

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The transportation model

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Geographic information systems can assist the location decision by:

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The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements

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A hospital's layout most closely resembles which of the following?

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"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?

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Which of the statements below best describes office layout?

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In the office relationship chart, which rating reflects the highest importance for two departments' closeness to each other?

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Workspace can inspire informal and productive encounters if it balances what three physical and social aspects?

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The main goal of retail layout is

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Which of the following is NOT a retail layout practice?

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What is the primary reason retailers tend to locate high-draw items around the periphery of the store?

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Slotting fees

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The major problem addressed by the warehouse layout strategy is

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Cross-docking refers to which of the following

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For which of the following operations would a fixed-position layout be MOST appropriate?

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Which type of layout features departments or other functional groupings in which similar activities are performed?

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Mathematically, takt time is

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With the "many suppliers" sourcing strategy, the order usually goes to the supplier that offers the highest quality

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which sourcing strategy is particularly common when the products being sourced are commodities?

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A fried chicken fast-food chain that acquired feed mills and poultry farms has performed which of the following?

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A rice mill in south Louisiana purchases the trucking firm that transports packaged rice to distributors. This is an example of which of the following?

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A restaurant runs a special promotion on lobster and plans to sell twice as many lobsters as usual. When this large order is sent to the distributor, the distributor assumes that large size is a trend, not a one-time event. the distributor therefore places an even larger order with the lobsterman. this behavior is the result of which of the following?

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The bullwhip effect refers to the increasing fluctuations in orders that often occur as orders move through the supply chain

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The overarching solution to the bullwhip effect is simply for supply chain members to share information and work together

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Which of the following is NOT a potential cause of the bullwhip effect

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Which of the following is the prescribed remedy when the bullwhip effect is caused by shortage gaming?

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Which of the following is generally found in most Lean environments?

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Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?

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Which of the following is specifically characterized by continuous and forced problem solving via a focus on throughput and reduced inventory?

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Which of the following is specifically characterized by the elimination of waste through a focus on exactly what the customer wants?

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Which of the following is NOT one of the Seven Wastes?

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One goal of JIT partnerships is the removal of in-plant inventory by delivery in small lots directly to the using department as needed

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JIT systems carry inventory just in case something goes wrong

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Hidden problems are generally uncovered during the process of reducing inventory

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Characteristics of just-in-time partnerships do NOT include:

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Which one of the following statements is TRUE regarding JIT inventory?

QDM final quizzes

Which of the following can be achieved through quality improvements?

Which of the following is NOT one of the major categories of costs associated with quality?

Poka-yoke is the Japanese term for:

A checklist is a simplistic form of:

Which of the following is not a typical inspection point?

To become ISO 9000 certified, organizations must:

Based on his 14 Points, Deming is a strong proponent of:

Total quality management emphasizes:

Kaizen principle is focused on continuous improvement

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

A Three Sigma program has how many defects per million?

If 1 million passengers pass through the St.Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

Techniques for building employee empowerment include:

Pareto charts are a graphical way of identifying the few critical items from the many less important ones

A cause-and-effect Diagram helps identify the sources of a problem

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

A fishbone chart is also known as a:

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

Which of the following is FALSE regarding control charts?