Listen to understand
Remain Quiet
Take Notes
Maintain Eye
Ask Questions
5 essentials of DSA
search variables to
to
locate registration
HA
ONA
What code would you enter into a comment in a survivor's file
Non-verbal clues
Status: HPP
Status: DECw
Status: APPR
DECFa
What documents are used to:
Prove IDV
What documents are used to:
Prove Ownership
What documents are used for:
proof of occupancy
'A' or 'O'
Flood zones
Group Flood Insurance
(GFIP)
WCP
What makes up temp housing assistance
Two provisions of IHP
Foundation
Structured
Full Attention
Physical Presence