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Description
Flashcards by shajira.carmona1, updated more than 1 year ago
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Created by shajira.carmona1
over 8 years ago
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| Question | Answer |
| What do you have to keep in mind when writing Business Correspondence? | The Audience ThePurpose The types of communication and The types of business documents |
| What are the differences between intra-office and inter-office communication? | INTRA-OFFICE COMMUNICATION Internal Within organisation Colleagues, different departments, levels Email Memo Letter (less common) INTER- OFFICE COMMUNICATION External Outside organisation Clients, customers, suppliers, etc. Email Letter |
| What do you have to keep in mind about Writing Style of Business Documents? | Plan and organise message The language The tone and Be formality |
| How should be the language in writing Style of Business Documents? | Clear: short, simple words Concise: strong verbs, active voice Coherent: linking words, list Correct: grammar / spelling |
| How should be the tone in writing Style of Business Documents? | Polite: respect reader Positive: stress what can be done Personal: reader's perspective, personal pronouns |
| What is meant by business correspondence? | Communication through exchange of letters |
| How is personal correspondences different from business correspondence? | When we communicate our feelings, thoughts etc. to our friends and relatives through letters that may be called personal correspondence. And, when a Businessman writes and receives letters in his day to-day transactions, which may be called Business Correspondence. |
| What are the inner features of a good business letter? | The inner features of a good business letter refer to the quality of language, its presentation: Simplicity Clarity Accuracy Completeness Relevance Neatness Courtesy |
| What are the outer features of a good business letter? | The outer features of a good business letter refers to the appearance of the letter. Includes : Quality of paper Color of the Paper Size of the paper Folding of letter Envelope |
| What is the Importance of Business Correspondence? | 1.Help in Maintaining Proper Relationship 2. Inexpensive and Convenient 3. Create and Maintain Goodwill 4. Serves as Evidence 5. Help in Expansion of Business |
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