15078786
Description
Flashcards by AdminSupport OneSource, updated more than 1 year ago
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Created by AdminSupport OneSource
about 6 years ago
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| Question | Answer |
| Think of your opening line to a customer. Come up with two variations. Pratice with the next five customers that walk in. | Which line(s) felt great? Which felt clunky? Edit and try again! If you feel nervous, watch your trainer perform the activity first. |
| Use the product flash cards if you need help, but have the trainee generate a fast fact for every product on the tables. Walk through the department and tell one cool "showstopper" fact about each product. | This skill drill is all about stopping people to get their attention. Is the fast fact easy to say? Is it fun? Brief? Well known? Try to use fast facts that are conversation starters. This is a great exercise to get people with more experience to help new Associates. |
| Practice asking, "Do you own any Smart Home products? What do you love about them?" LISTEN to the answers. These will give you stories about products even if you don't own any. If the customer answers, "No," you can say, "Our customers say they love this product because..." | These open-up questions help customers talk so you can understand what their needs are and respond to them. This is an important soft skill and can be practiced anytime! |
| 85% of communication is body language. Practice engaging customers using open and inviting body language that will excite the customer and get them to want to find out more about Smart Home. | Is your body language inviting to customers? Watch your trainer show how to exhibit excitement and tactics that excite the customers to want to learn more. Use phrases like, "Let me show you," to draw the customer in. |
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