2962019
Description
Flashcards by trishadberry, updated more than 1 year ago
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Created by trishadberry
over 9 years ago
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| Question | Answer |
| What Is Intellectual Capital | People are the ultimate foundation of organization of a foundation. Brainpower that can be used for value. |
| What is Globalization | The worldwide interdependence of resource flows, and business competition that characterizes the new economy |
| What is a core worker/free agency | core time = full time free agency = changes jobs often |
| Levels of management : Upper management? | Establishes organizational objectives, monitors external environment (CEO) |
| Levels of management: Middle Management? | Interpret direction from above, guides lover management. (plant manager) |
| Levels of management : Lower management | Manages operating employees (Supervisor) |
| Frederick Taylor | Proper tools for the job by right worker with right ability |
| Henri Fayol | Clear rules & duties; clear chain of command (1boss) |
| Max Weber | (Hitler) clear division of labour. Lots of rules & red tape (making change slow) |
| Maslow | Believed that people possess a set of motivation to achieve a certain need |
| What is MBO | a process of joint objective setting between a supervisor and subordinate |
| Effective performance objectives | 1.Specific 2.Time defines 3.Challenging 4.Measurable |
| 5 strategic forces in Porter's model | 1. Industry competitors 2. New entrants 3. Suppliers 4. Customers 5. Substitures |
| BGC matric strategies | 1. Cash Cow-large market share in a mature slow growing industry 2. Star - large market share in fast growing industry 3.Question mark- small market share in high growth market 4.Dog - small market share in mature industry |
| Two faces of stress | Constructive - increases effort and stimulates activity. Destructive - impairs performance leading to job burnout |
| Five principles of visionary ledership | 1.Challenge the process 2. Show enthusiasm 3.Help others to act 4.Set examples 5. Celebrate achievements |
| Transactional Leadership | directs the effort of others through task, rewards and structures |
| Transformational | inspirational leadership that gets people to do more in high performance |
| Power of position | 1. Rewards 2. Coercion - punishments 3. Legitimacy - the boss |
| Power of person | 1. expertise - knowledge and understanding 2. referent - interpersonal attractiveness |
| Growth strategies | involves expansion of the organizations current operations |
| Retrenchment strategies | Reducing the scale of current operations to gain efficiency and improve performance |
| Influencing factors for ethics | 1. The person : family influences, religious values 2. The organization: policy statement, group norms 3. The environment: government laws, society norms |
| Rationalization of untehical behaviour | - Behaviour not really illegal - Nobody will find out - The organization will protect you |
| Management process | 1. Planning - sets direction 2. Organizing - brings together human and material resources 3. Leading - inspires people 4. Controlling - gets things done the right way |
| Organization structure Functional, divisional and matix | Functional - all members perform similar tasks Divisional - people working on the same product Matrix - combination of both functional and divisional |
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