Created by Mr_Lambert_Hungerhil
almost 9 years ago
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Question | Answer |
Organisation | The way in which a business in structured for it to achieve its objectives |
Organisation Chart | A diagram which shows the internal structure of an organisation |
Hierarchy | Structure of different levels of authority in a business organisation, one on top of the other |
Line Manager | Employee who is responsible for overseeing the work of others further down the hierarchy of an organisation |
Function | Tasks or jobs. Organisation by functions means that a business is organised according to tasks that have to be completed, such as production or finance |
Authority | The right to decide what to do in a situation and take command of it to be able to make decisions without referring to anyone else |
Subordinate | Workers in the hierarchy who work under the control of a more senior worker |
Chain of Command | The path (or chain) down which orders (or commands) are passed. In a company, this goes from the board of directors down to other workers in the organisation |
Delayering | Removing layers of management and workers in a hierarchy so that there are fewer workers in the chain of command |
Empowerment | Giving more responsibility to workers further down the chain of command in a hierarchy |
Downsizing | When a business employs fewer workers to produce the same amount through increases in productivity which can be achieved through delayering |
Span of Control | The number of people who report directly to another worker in an organisation |
Delegation | Passing down of authority to work to another worker further down the hierarchy of the organisation |
Centralisation | A type of business organisation where decisions are made at the centre or core of the organisation and then passed down the chain of command |
Decentralisation | A type of business organisation where decision-making is pushed down the hierarchy and away from the centre of the organisation |
Motivation | In work, the desire to complete a task |
Hierarchy of Needs | Placing needs in an order of importance, starting with basic needs |
Communication | Messages passed between sender and a receiver, through a medium such as a letter or an email |
Feedback | Response to a message by its receiver to the sender |
Internal Communication | Communication within the business organisation |
External Communication | Communication between the business and an outside individual or organisation like a customer, a supplier or a tax inspector |
Channel of Communication | The path taken by a message, such as horizontal communication, vertical communication or grapevine communication |
Formal Channels of Communication | Channels of communication that are recognised and approved by the business and by employee representatives such as trade unions |
Informal communication or communication through the grapevine | Communication through channels are not formally recognised by the business |
Payment systems | Methods of organising the payment of workers, such as piece rates or salaries |
Manual or blue collar workers | Workers who do mainly physical work like an assembly line worker |
Wages | Tend to be paid to manual workers for working a fixed number of hours per week plus overtime |
Overtime | Time worked over and above the basic working week |
Basic Pay | Pay earned for working the basic working week |
Non-manual or white collar workers | Worker who do non-physical work, like an office worker or teacher |
Salary | Pay, usually of non-manual workers, expressed as a yearly figure but paid monthly |
Commission | Payment system usually operated for sales staff where their earnings are determined by how much they sell |
Bonus | Addition to the basic wage or salary, for instance, for achieving a target |
Part-time workers | Employees who work only for a fraction of the working week |
Full-time workers | Employees who work the whole of the working week |
Temporary workers | Workers who have no permanent contract of employment with a business and so tend to work only for a short period of time for an employer |
Freelance workers | Workers who tend to be self-employed and do particular pieces of work for a business as a supplier |
Fringe Benefits | Payments in kind over and above the wage or salary, such as a company car |
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