Chapter 15

Question	Answer
Business communication	is the transmission of the information concerning work from one person to another
The four types	visual verbal written Graphical
written disadvantages and advantages	A.permany record legal document accountablilty D.slow and time consuming legthy and expensive loack of personal touch
verbal A and D	A.Time saving More powerful cost saving D.No record Inaccuracy Confused speech limited use
visual A and D	A. simple presentation popular helps in quick decisions D.costly incomplete method wastage of time problems for general readers
formal	when the matter is serious and important and you need a written record
informal	when people knos eachother well and people wjo make frequent contact
internal	supervisor colleagues other departments reception
External	customers suppliers other companies external agencies
barries of communication	language Illiterate time zone technology signal post battery
how does a business measure its success	market share profits customer recogniture growth/expansion share price no. of customers customer satifaction

Resource summary

	Created by Kirstie Fox about 8 years ago