730617
Description
Flashcards by lauramyates3, updated more than 1 year ago
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Created by lauramyates3
over 10 years ago
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| Question | Answer |
| How information aids decision making (general) | Provides more relevant information; allows remedial action and allows you to predict the future. |
| 4 key things that good quality information allows you to do | Spot trends Monitor progress Targeting resources Aids decision making |
| Give example for monitoring progress in a supermarket | Supermarket staff judged on performance comparing time taken to process customers for speed and quality of staff |
| Give example for spot trends in a supermarket | Walls ice cream selling better than own brand over the year |
| Give example for the targeting of resources in a supermarket | Supermarket stock control system ensures stock always available when needed and where it is needed using the just in time delivery to the correct place such as if Morrisons in Paignton ran out of herbal tea. |
| What do the 4 key things provide overall to the organisation and give example | Competitive advantage E.g. supermarket knowing amount of barbeque food sold by a store in hot weather in order to anticipate customer demand compared to their competitors. |
| Name and describe the key things that good quality information must be | Accurate- correct and contains no errors Up-to-date- latest details Complete- no omissions Relevant - for the audience Understandable- Meaning should be clear to user- may draw wrong conclusions when making future decisions if over complex Correctly targeted - Question should be targeted at people who are going to use it |
| Give example for accurate | Customers DOB on letter sent by a solicitor might be 13/12/84 but typed 12/13/84, it would pass format check 99/99/99 but not ACCURATE |
| Give 2 example for relevant (supermarket and solicitors) | Email sent to all clients when about costs associated with divorce- should only go to married clients There is not point using information about baby product sales to design an advertising campaign aimed at single men. |
| Give example for up-to-date in a supermarket | No good having mailing list if addresses no longer correct- people move house, mail sent to old address still until updated- out of date list is of no value. |
| Give example for complete in solicitors | Not including postcode on letter resulting in letter being received late by client going for a court appearance so they would miss it. |
| Give example of correctly targeted in a solicitors | Question about changing the deeds on a house to people that are currently renting is not going to be useful. |
| Give example for understandable in a supermarket | Manager might misunderstand complex table and order wrong items |
| Human resource cost for data collection | Cost of training staff |
| Human resource cost for data entry | Cost of training staff & using specialist staff to manage SIMS |
| Human resource cost for Data Processing/Maintenance | Specialist staff give instructions to system Staff employed to analyse and maintain data and produce meaningful reports |
| Time cost for data collection | Collecting data from customers |
| Time cost for data entry | Cost of the entry of data |
| Time cost for data maintenance/processing | Processing and backing up large amounts of data takes time |
| Financial cost for data collection | Paying educational testing organisations for CAT scores in a school |
| Financial cost for data entry | Cost of purchasing and using hardware to run system like SIMS |
| Financial cost of data processing/maintenance | Cost of consumables |
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