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Description
Flashcards by jess lucas, updated more than 1 year ago
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Created by jess lucas
almost 9 years ago
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| Question | Answer |
| what is communication? | the purpose of communication is to obtain information from someone else or to give them the information that they ask for or need. there needs to be a sender and a receiver, a message and a medium. it is divided into internal and external. |
| benefits of effective communication. | if communication is effective, workers will be well informed about the goals of their company therefore they will be motivated to help them. good communication helps all workers work towards achieving the companies objectives. |
| methods of communication. | the main groups of communication are oral, visual, written and graphical. |
| oral communication. | can take place either face-to-face meetings, telephone or teleconferencing. no need for a record to be kept of what was said. not ideal for complicated messages or messages where detail is required. |
| visual communication. | visual communication is a term used to describe video conferencing and electronic notice boards, both of which are made possible by the use of technoology. advantage of not needing people to be all at the same location. disadvantage id the cost of setting up the equipment. |
| written communication. | used for both internal and external communication. very low in cost and free once set up. no email system can be guaranteed 100% secured. internal- used in the form of memos, quick and easy. other forms of written communication includes financial documents, reports, letters and advertisements. |
| graphical communication. | in the form of production drawings, images, graphs or charts. the purpose of it is to make a complex message more easily understood. |
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