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15502486
Telephoning
Description
Mind Map on Telephoning, created by María Fernanda Zamora on 09/10/2018.
Mind Map by
María Fernanda Zamora
, updated more than 1 year ago
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Created by
María Fernanda Zamora
almost 6 years ago
38
0
0
Resource summary
Telephoning
Caller
Is Mr./Ms. available, please?
Could I speak to Mr. / Ms.?
Hello, I'd like to speak to...
Operator
Could you just hold the line, pls?
I'll check if she/he is in available...
May I pass on the message?
Asking for clarification
Could you say that again please?
Do you mean?
In other words..
Leaving messages
Ok. please tell him/her that...
I'll pass on the message as soon as
May I leave a message, please?
Apologizing
What seems to be the problem?
I'm terribly sorry about that
I'll make sure it won't happen again
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