Actively managing engagement actions to swing them from Unaware to Neutral to LeadingCommunicating and working with stakeholders to meet their needs and expectationsBeing clear on what engagement activities are required and for whoPerforming engagement activities and obtaining stakeholder feedback.Skills a PM uses – influencing, interpersonal, Building Trust; Conflict resolution, Active listening; Overcoming resistanceBe focused in communications for senior management.Assign, track, and resolve open issues in an issues log.Process change requests and update the communications plan.Take corrective action to bring project performance in line with customer expectations.Document lessons learned OPAs which influence communications:Internal/External Communication standardsProcedures to manage issues and changeHistorical information on past projects
Stakeholder
Management Plan
Describes methods and technologies used
for communication with stakeholders
Determines current level and desired
level of stakeholder engagement
Describes strategy for managing stakeholders
throughout the project life cycle.
Communications
Management Plan
Stakeholder communication requirements
Information to be communicated,
and reason for distribution
Escalation process
Change log
Documents changes that occur on a project, and
their impact on the project’s time, cost and risk.
OPAs
Organizational communication requirements
Issue management procedures
Change control procedures
Historical information on similar projects
Communication Methods
Methods of communication specified for
each stakeholder are utilized as set forth in
Communications Management Plan.
Interpersonal Skills
Engagement levels of
stakeholders are managed by
Building trust
Resolving conflict
Overcoming resistance to change
Active listening
Management Skills
Coordination and harmonization
the group toward accomplishment
of project objectives through:
Facilitation of consensus
Negotiation of agreements to
satisfy project needs
Influencing people to
support project
Modification of organizational
behavior to accept project outcomes
Issue log
Identifies issues and records
their resolution.
Project management
plan updates
Stakeholder management plan—new or
changed stakeholder requirements
Communication management plan—new
or changed communication requirements
Project documents
updates
Stakeholder register—identification of new
stakeholders, change in engagement level
of existing stakeholders
Change requests
Change requests to the product or the
project may require interaction with the
impacted stakeholders.
OPAs updates
Lessons learned documentation
Feedback from stakeholders
Project reports, presentations, records
Stakeholder notifications
The communication methods laid out in the stakeholder and
communication management plans are carried out, both
interpersonal and management skills are used to manage the
stakeholders level of engagement in the project.
The issue log identifies issues and records their
resolution. If changes are requested, the stakeholders
who may be impacted by those proposed changes need to
be communicated with to gauge their reaction.
If in the course of the project, the stakeholders have new
requirements or needs, or if those needs change, the
stakeholder management plan should be changed to
reflect this. Also, if the requirements for communicating
with the stakeholders change, these must be reflected in
the communication management plan.
Any changes in the engagement of specific stakeholders
need to be included in updates to the stakeholder
register, and the company should keep the experience
with stakeholders on the current project in mind for
inclusion in lessons learned documentation, which may
help stakeholder management on future projects.