23339191
Description
Mind Map by Anyely Salazar, updated more than 1 year ago
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Created by Anyely Salazar
over 4 years ago
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HOUSEKEEPING
- It consists of the partial cleaning that is
given to a room or general in case there
are no guests.
- The partial is restricted to washing the bathroom,
arranging the bed or beds, shaking, voting the garbage,
sweeping and washing clothes if requested.
- The general implements the change of sheets and pillows,
adding food to the bar if necessary, vacuuming, washing
the bathroom for complete, among others.
- CLEANING GUEST ROOMS
- The partial is restricted to washing the bathroom,
arranging the bed or beds, shaking, voting the garbage,
sweeping and washing clothes if requested.
- You can enter this link and get better
advice on the care that must be taken, how
to do a good cleaning and how the room
should be at the end.
- https://www.youtube.com/watch?v=nez2efpQwBY
- https://www.youtube.com/watch?v=nez2efpQwBY
- REQUIREMENTS TO BE MET BY FLOOR STAFF TO OFFER A QUALITY SERVICE
- Are
- The treatment of the staff to the client is kind, formal and respectful.
- The service is reliable and no mistakes are made.
- The staff is responsive and can satisfactorily deal with unforeseen events.
- The service is coordinated and effective. The assignment and distribution of
tasks of the cleaning staff is planned and documented.
- The service is carried out promptly and diligently. There are standards
of courtesy generally known to all staff. The appearance of the staff is
neat, hygienic and uniform, functional, elegant and clean.
- Staff prevent and anticipate customer or visitor complaints.
- The treatment of the staff to the client is kind, formal and respectful.
- Are
- THE FUNCTIONS OF THE FLOORING DEPARTMENT
- The flooring department is responsible for preparing the most important
product that the hotel sells: the room. The rooms represent the most
significant part of the accommodation.
- THESE FUNCTIONS ARE:
- Cleaning and maintenance of accommodation units.
- Conservation of furniture and fixtures.
- Cleaning of corridors, stairs, noble areas.
- Room review.
- Inventory control of furniture and fixtures.
- Changes of clothes.
- Customer Support.
- Cleaning and maintenance of accommodation units.
- THESE FUNCTIONS ARE:
- The flooring department is responsible for preparing the most important
product that the hotel sells: the room. The rooms represent the most
significant part of the accommodation.
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