A Brief Introduction to
Critical Systems Heuristics
1. Basic Terms
Critical Systems Heuristics
framework for
reflective practice
based on practical philosophy
and systems thinking
Heuristics
Find or discover
Question and argumentation tools
Critical
Does not yield any single right answer
Understanding
Boundary judgments
determine which empirical observations and
value considerations count as relevant and
which others are left out
Boundary category
Form of boundary judgments
Requieres empirical and normative content
Claims
Assertions or suggestions to which
we attach some relevance
Merit
Pragmatic criterion
What difference does it
make in practice?
Who will benefit and who not?
Reference System
Gives meaning to a particular
claim and conditions its validity
2. Boundary critique
A systematic effort of handling boundary
judgments critically
Main forms
Aim at handling boundary judgments self-critically
Use boundary judgments for critical purposes against
those who may not handle them so self-critically
Importand to understand boundary judgements
Needed to talk about any aspect of a situation or an issue
What criteria of success we associate with it?
What consequences we anticipate it ot have?
Whose concerns we assume to be affected?
3. Procces of Boundary Critique
Tasks
Identify the sources of selectivity
that condition a claim
surfacing the underpinning
boundary judgments
Examine these boundary judgments regarding their practical and ethical implications
Find options for determining the
reference system that conditions a claim
Giving alternative answers to some of
the boundary questions
Seek some mutual understanding with all the skateholders cocnerned
When some of the parties handle their own boundary judgment uncritically, it
may become necessary to challenge their claims through the emancipatory use
of boundary critique
No kind of theory of methodology whatsoever could calim to know the
"right" answer to boundary issues
Should be understood and practised as a reflective attitude
Advantages
Does not depend on learning
another problem-solving
methodology
Good enough to understand
the role that boundary
judgments play
Disadvantages
It is not a self-contained approach
methodological core principle
Systemic traingulation
Eternal triange
Observations
Facts
Boundary judgments
System
Evaluations
Values
4. The conceptual
Framework of CHS
Boundary Category
4 basic boundary issues
Each of which leads to 3
types of boundary problems
Major kind of
skateholder
Are effectively or
potentially affected
Major kind of concern
Associate with the
skateholder in
question
Main kind of difficulty
Arise with regard to
the concerns in
questions
Translate into
BOUNDARY QUESTIONS
Prescriptive mode
What should be the case...?
Ask each question
with both "is" and
"ought"
Descriptive model
What is the case...?
Motivation
Where does a sense of
purposefulness and value come
from?
Power
Who is in control of what is going
on and is needed for success?
Knowledge
What experience and expertise
support the claim?
Legitimacy
Where does legitimacy lie?
Four basic applications
Ideal Mapping
What is our vision?
Clarify the normative basis from which we assess a claim
To develop some shared motiviation and understanding
Evaluation
Whar is our assessment of the situation?
Evaluate the merits of a clain without any illusion of objectivity
Clarify the question Where do we stand?
Reframing
What other context might be relevant?
Dealing with situations of uncertainity
Develop a better understanding of its selectivity and of
possible ways to do more justice to the concerns of all
skateholders
Challenge
Don't you clain too much?
Can make apparent the way in which these claims rely on tacit boundary
assumptions for which there are options
A basis for dealing with situations in which an
asymmetry of argumentative chances.