Listening Skills

Description

This mind map describe listening skills with pictures
bethyth13
Mind Map by bethyth13, updated more than 1 year ago
bethyth13
Created by bethyth13 over 8 years ago
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Resource summary

Listening Skills
  1. Being approachable
    1. Have inviting body language
      1. Keep eye contact
        1. Listen without distraction
        2. Listening Actively
          1. Take note of the speaker´s body language
            1. Listen with the intent to learn
              1. Be open actively
                1. Try to emphatize
                  1. Avoid trying to offer an inmediately solution
                  2. Responding appropriately
                    1. Use top down listening strategies to prepare your response
                      1. Use bottom-up listening strategies to gather further information and prepare a response
                        1. Don't interrupt
                          1. Ask questions during an appropriate pause
                            1. Give the speaker consistent reactions to show you're attentive
                              1. Follw up
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