There is no constant
interaction between
doctors and the company
There is no an effective communication channel
between the marketing area and doctors for the
assistance of events
Doctors don't have enough time to answer emails and calls
Implement digital marketing as a low time consumption tool for the doctors
Traditional communication channels such as e-mails and calls aren't attractive to doctors
Doctors intentionally leave aside information sent by the company
Not all doctors receive the information about upcoming events programmed by the company
Not all doctors assist to the events
programmed by Farma de Colombia
The need of a tool that allows
effective communication between
doctors and medical visitors
Doctors don't keep in mind Calcibon special promotions (sent by e-mail)
Doctors would like to be reminded about Calcibon promotions through a digital marketing tool
Doctors don't have enough time to meet medical visitors
if digital marketing were implemented, the length of medical visits would be reduced
Nowadays there is no investment in technology
for communication channels with doctors
Given the fact that competitors of the company haven't
implemented alternative ways to communicate with doctors,
Farma de Colombia doesn't feel pressured to do so
By being the first company in the industry to implement digital marketing to communicate
with doctors, Farma de Colombia would have a competitive advantage over its competitors
The company is only interested in promoting
the products through medical visitors directly
Managers of the company believe the cost-benefit ratio of
implementing alternative promotion strategies is negative
Medical visitors don't
receive the necessary
assistance to perform well
on their jobs
The profile of medical visitors
that are recruited is mainly
health-oriented
Medical visitors are not required to have experience
in sales in order to work for the company
A more strict recruiting process would improve the company's performance
Medical visitors are not being trained in marketing exhaustively
Medical visitors would be better prepared for their meetings
with doctors if they were thoroughly trained in marketing
The company doesn't support
medical visitors enough to keep
them satisfied
Medical visitors consider that they have a large number of doctors and it is difficult to
visit all of them in an specific period of time because of the distances and the mobility
By organizing the medical visits sectorally, the medical visitors will increase their goals
Medical visitors handle high levels of stress
because of how demanding their job is
Medical visitors would like to have the option of receiving psychological services from the company
Loyalty from doctors is
not as high as it could be
The company has different
incentives for doctors, but those are
not enough
Doctors receive attention from different
pharmaceutical companies
Doctors prescribe more drugs from companies that give them more incentives and attentions
There are legal limitations that don't allow
intensive use of incentives towards doctors
Doctors try to get paid for their prescriptions
Some doctors prescribe the
medication only once
Some doctors are not motivated to
prescribe drugs from the company
Doctors only take advantage of the attention but not consistently prescribe the drug
Some drugs are not inside of POS
Some doctors are self-conscious to prescribe drugs because those are not inside POS