741067
Description
Mind Map by arifhasbullah91, updated more than 1 year ago
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Created by arifhasbullah91
over 10 years ago
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What Is Customer Service
- Definition
- Anything we do for the customer that
enhances the customer experience
- on-time delivery, calling the customer by name,
easy return policy
- on-time delivery, calling the customer by name,
easy return policy
- Anything we do for the customer that
enhances the customer experience
- Satisfaction
- The customers overall feeling of contentment
with a customer interaction.
- The customers overall feeling of contentment
with a customer interaction.
- Why is Excellent Customer Service So Rare?
- Spending Money
- Taking Action
- Spending Money
- Five Needs of Every Customer
- Service
- Price
- Appreciation
- Action
- Quality
- Service
- External and Internal Customers
- Customers Attributes
- Demographic
- Psychographic
- Firmographic
- Demographic
- Cost of Losing a Customer
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