Six sigma & quality culture

Description

The link between six sigma and quality culture - an empirical study Davison, L. and Al-Shaghana, K. 2007
Fernanda Orvañanos Sotomayor
Mind Map by Fernanda Orvañanos Sotomayor, updated more than 1 year ago
Fernanda Orvañanos Sotomayor
Created by Fernanda Orvañanos Sotomayor about 7 years ago
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Resource summary

Six sigma & quality culture
  1. six sigma
    1. tool
      1. understand variation
        1. reduce it
          1. consistent functionality
            1. better processes
              1. reliable products
                1. lower costs
                  1. happier customers
          2. management philosophy
            1. structured programme
              1. holistic, organic approach
                1. maximize benefits
              2. organisational structure
                1. high profile employees
                  1. improvement projects
                    1. core competencies
                      1. statistics
                        1. soft skils
                          1. problem solving
                          2. team based projects
                            1. effective teamwork
                      2. corporate cultural change
                        1. paradigm shift
                          1. expectation of highest quality
                            1. passion for continuous improvement
                          2. culture
                            1. spontaneous
                              1. grow up from below
                                1. sum of individual actions & experience
                            2. change agents
                              1. motivation, reward, policy, values, environment, structure
                                1. participative management
                                  1. 2 way communication
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