11800967
Description
Mind Map by Caleb Hall, updated more than 1 year ago
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Created by Caleb Hall
almost 7 years ago
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Quality Improvement Tools
- ISO 9001 -
Chen & Cheng,
2012)
- Quality Management
system design
influences
- Environment
- Size &
Structure
- Product or
service
- Quality
objectives
- Abilities of
employees
- Changes in
environment
- Risks in
environment
- Environment
- Strategic
decision of the
organization
- Assess
ability to
meet
requirements
- Customer
- Regulatory
- Organization
- Customer
- Internal &
External
parties
- Quality
management
principles
- Customer Focus
- Leadership
- Involvement of people
- Process approach
- System approach
to management
- Continual improvement
- Factual approach
to decision
making
- Mutually
beneficial
supplier
relationships
- Customer Focus
- Quality Management
system design
influences
- Lean/Six Sigma - Schweikhart, S.
A., Ph. D., & Dembe, A. E., Sc. D.
(2009, October)
- Lean
- Designing, improving,
and managing
processes
- Improve effieciency
and eliminate
waste
- Resources that do not add value
- Mistakes needing
rectification
- Unneeded process
steps
- Movement of
materials or people
without a purpose
- Unnecessary
waiting
- Creation of goods
not needed by end
users
- Mistakes needing
rectification
- Resources that do not add value
- Application
- Designing, improving,
and managing
processes
- Six sigma
- Improve quality and
efficiency of processes
- Makes processes more
uniform and precise
- DMAIC
- Define
- Measure
- Analyze
- Improve
- Control
- Define
- Application
- Healthcare
- Making deliverables
more discrete and
measurable
- Retaining
strong
customer focus
- Quantifying
results
- Deliver quality
improvements in a
designated timeframe
- Making deliverables
more discrete and
measurable
- Lab Sciences
- Reduce
auto-verification
errors
- Ensure sufficient volume
of samples
- Assure repeatability and
reproducibility or tests
- Establish continuous and
efficient workflow
- Reduce
auto-verification
errors
- Healthcare
- Improve quality and
efficiency of processes
- Lean
- Plan Do Study Act -
(Setting a Course for
Change - Part 3 of 3, 2015)
- Study
- Did the results
match predictions
- Compare
results to
previous
performance
- What did you
learn
- Did the results
match predictions
- Plan
- Describe test
- How to know it is
improvement
- What does
change impact
- Predict what will
happen
- Describe test
- Do
- Carried out as
planned
- Record data
and
observations
- Observations not
part of plan
- Carried out as
planned
- Act
- Adopt? - Select
changes to
implement
- Adapt? - Improve
change / Continue
testing
- Abandon? - Discard change
and try different plan
- Adopt? - Select
changes to
implement
- Study
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