1222276
Description
Mind Map by Ben Wright, updated more than 1 year ago
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Created by Ben Wright
about 10 years ago
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Aspects of
professionalism in the
hospitality industry
- Customer View
- personal presentation
- Product Knowledge
- provide
appropriate
servce
- personal but professional
- personal but professional
- Dealing with conflict
- privacy
- understand customer needs
- provide appropriate information
- effective communication
- personal presentation
- Employer View
- cultural awareness
- Dealing with conflict
- Product Knowledge
- Security
- integrity
- Honesty
- effective communication
- sensitivity to special needs
- promoting the
establishment and its
products and services
- understand customer needs and gather feedback
- Teamwork
- help others
- help others
- reliabilty
- positive attitude towards differences
- work safely
- follow instructions
- cultural awareness
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