English for check-in agent

Introduction to online course
1. Forum
2. Tasks
3. Glossary
4. Tests
Meeting. Greeting. Boarding.
1. Good morning/afternoon/evening, Sir/Madam.
2. How can I help you? / Can I help you?
3. Can I see your boarding pass, please?
4. Welcome to the bus.
5. Keep the hand-hold, please.
6. Take care of your children, please.
7. Thank you.
8. Have a nice flight! / Enjoy your flight!
Seat assignment
1. Is a window seat fine for you?
2. May I see your passport, please?
3. What is your final destination?
4. Would you prefer a window or an aisle seat?
5. Let me check.
6. Do you have any luggage to check in?
7. Do you have any hand luggage?
Check in details
1. Where are you flying to today?
2. Here you are.
3. Are you checking any luggage?
4. Would you prefer an aisle seat or a window seat?
5. Here’s your boarding pass.
6. Your flight boards at gate number ten.
7. Have you already checked in online?
Hand luggage check-in
1. Do you have hand luggage?
  1. How many bags do you have?
2. Could you check the size of your bag over there, please?
Checked-in luggage
1. How many bags do you have with you today?
2. Please put it on the scale.
3. How many bags do you check in?
4. Your luggage is too heavy.
5. You have to pay an extra charge. / You should pay excess luggage fee.
6. You can take some thing out.
7. I am afraid one of your bags is overweight.
Directions
1. Where is ...?
  1. It is over there.
  2. It is on the ground / first floor.
  3. It is in the corner.
  4. It is on your right / left.
  5. It is next to ...
  6. It is behind ...
  7. preflight inspection / checkpoint
    1. accessible toilet
    2. boarding gate
    3. VIP lounge
    4. check-in desk number 6
Consolidation & Final Test

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English for check-in agent

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	Created by Olga Bezzabotnova almost 7 years ago