English for check-in agent

Introduction to online course
1. Forum
2. Tasks
3. Glossary
4. Tests
Meeting. Greeting. Boarding.
1. Good morning/afternoon/evening, Sir/Madam.
2. How can I help you? / Can I help you?
3. Can I see your boarding pass, please?
4. Welcome to the bus.
5. Thank you.
6. Have a nice flight! / Enjoy your flight!
7. Please, don't leave your children unattended!
Seat assignment
1. Is a window seat fine for you?
2. May I see your passport, please?
3. What is your final destination?
4. Would you prefer a window or an aisle seat?
5. Let me check.
Check in details
1. Where are you flying to today?
2. Your flight boards at gate number ten.
3. Have you already checked in online?
4. What is your flight number?
5. What is your final destination?
Hand luggage check-in
1. Do you have any hand luggage?
  1. How many bags do you have?
2. Could you check the size of your bag over there, please?
Checked-in luggage
1. Please put it on the scale.
2. How many bags do you check in?
3. Your luggage is too heavy.
4. You have to pay extra charge. / You should pay excess luggage fee.
5. You can take some thing out.
6. I am afraid one of your bags is overweight.
Directions
1. Where is ...?
  1. It is over there.
  2. It is on the ground / first floor.
  3. It is in the corner.
  4. It is on your right / left.
  5. It is next to ...
  6. It is behind ...
  7. preflight inspection / checkpoint
    1. accessible toilet
    2. boarding gate
    3. VIP lounge
    4. check-in desk number 6
Consolidation & Final Test

Resource summary

	Created by Olga Bezzabotnova over 6 years ago

	Copied by Olga Bezzabotnova over 6 years ago