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WorkSafeBC - Module 3

Description

The case study is in a medical practice with two patients in the surgery with same names different spellings. Date of births are within the same time frame one born in 1954 and the other person 1955. Patients have had the same tests preformed and saw the same Doctors. Patients documents have been finalised and put into patient files. One patient had a clear result the other patient had a positive result which means he needed an angiogram to clear the blockage.

Mind Map by Debbie Corrigan, updated more than 1 year ago

	Created by Debbie Corrigan about 10 years ago

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Resource summary

WorkSafeBC - Module 3

Workplaces
1. Workplace factors
  1. Site Design
    1. Over crowded
    2. Not enough computers
    3. human factors
      1. MSD
      2. poor chairs
2. Equipment Design
  1. warning systems
    1. importing documents
      1. no safety system to alert wrong patient
  2. Health Track
    1. not very user friendly
3. Work Environment
  1. Noise
    1. Crowded waiting room
    2. phones constantly ringing
    3. TV going in waiting room
  2. Lighting
    1. screen visibility
      1. headaches
  3. temperature
    1. too cold
      1. staff freezing
      2. patients cold
    2. warm no air con
People
1. Individual Factors
  1. Knowledge
  2. Compentancy
    1. No Training
      1. follow up on training
    2. Self Doubt
  3. Attention
    1. Fatigue
      1. over worked
  4. Body
    1. Age
    2. Size
2. Staff
  1. short staffed
    1. Attention to detail
      1. lack of attention in filing
    2. tired
      1. complacency
        errors
  2. Training
    1. Procedures
3. Patients
  1. Sick Patient
    1. worried
    2. stressed
      1. about results
    3. Anxious
  2. Healthy Patient
    1. Also worried, stressed & anxious
Management
1. Organisational
  1. Resources
  2. organisation of work
  3. Policies & procedures
  4. Leadership
2. Job Design
  1. Rosters
  2. workload & tasks
  3. Supervision
3. Information
  1. Communication
  2. Instructions & handovers
  3. Signs & labels

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