Rehab Script - Thank you for calling COR. This is "x" how may I help you?

Yes, how much is PT?
1. Great question. First may ask who I am speaking with?
  1. Hi "x" to give you an accurate price do you mind telling me what you're looking to have treated & what is stopping you from doing it?
    1. Yes it was...
    2. No
      1. No worries, then were you hoping to use health insurance or pay out of pocket?
        Out of pocket
        Our out of pocket rate for physical therapy is $148, and our out of pocket rate for chiropractic services is $100 per session
        Health insurance
Yes, I'm having "x" pain.
1. I'm sorry to hear that. Luckily, Dr. "x" specializes in treating "x". Great work taking the !st step to returning to the things you love!
  1. How long has this been going on for?
    1. I'm so sorry to hear that. Well I know "x" can help you/loved one recover from "x" & get you feeling better!
      1. First, let me get your first & last name.
        Great! Next let me get your health insurance provider, member ID, & DOB
        Perfect. Let me look into your health insurance benefits. When is a good time to call you back & discuss these details with you?
        "x" time
        Okay, we will send you the waiver we need filled out prior to the 1st appointment. We recommend filing it out at home or arrive 15 minutes early to your appointment to complete
        ok
        Last thing, how did you hear about us?
        Perfect "x" you are all set for an appointment with Dr. "x" @"x"
        Hi "x", would you like to come in ASAP or di d you have a specific day & time you'd like to come in?
        ASAP
        Sure thing, Dr "x" has an opening on "x". Would you like me to schedule you?
        Yes
        No
        Specific day
Yes I'd like to schedule for a PT or chiropractic appointment
1. Were you referred to any of our specialists in particular?
  1. Yes, I was recommended to see xx
  2. No, but I have a referral for physical therapy
    1. Sure thing, let me look ahead at the earliest availability with one of our physical therapists.
  3. No, but I am not sure which one would be better for me.
    2. Sure. We do offer complementary "success sessions" where you can speak with one of our rehab specialists, and they can make recommendations on which service might be a better fit. What day works best for you?
  4. No, but I am not sure that chiropractic would benefit me.
    1. I understand. If it helps to clarify some of your concerns, our chiropractor has a sports emphasis and can help with any rehabilitaiton you might need.
      1. Okay, when is the chiropractor available?
        Sure, what is your availability? Do you prefer mornings or afternoons?
      2. I think I would prefer to see a physical therapist.
I have "x" insurance, do you take it?
1. Yes
2. We are out of network with that insurance company, but we can still look up your benefits and let you know the costs.
What type of treatment do you do?
1. Great question. May I ask who am I speaking with? Is this treatment for your or for a loved one?
  1. Yes, "x"
    1. Nice to meet you "x". All of our treatments are individualized 1:1 with the physical therapy doctor. To give you more specifics, what are you looking to have treated?
      1. "x"
        I'm sorry to hear that. Luckily, Dr. "x" specializes in treating "x". Great work on taking the 1st step to returning to the things you love!
        How long has this been going on for?
        I'm so sorry to hear that. Well I know Dr. "x" can help you/loved one revocer from "x" & have helped many like you!
  2. My loved one
    1. I'm so sorry to hear that, but good work on making the 1st step to helping them.
Do you treat "x" pain?
1. Our doctors of physical therapy and chiropractic treat many conditions in different areas of the body, be it the arms, legs, back or neck. May I ask if you are looking to be treated for something specifically?
  1. Do you treat headaches or vertigo?
    1. Yes, our doctor of chiropractic treats some of those types of conditions. Let me get some more information from you, and then I can help schedule a time that works for you.
  2. I'm not sure what you can do to for my condition.

Next up

Rehab Script - Thank you for calling COR. This is "x" how may I help you?

Description

Resource summary

Similar

	Created by brizia arce over 6 years ago

	Copied by COR Physical Therapy over 6 years ago