Measures of performance

KPI's...
1. Non-financial...
  1. Qualitative ways of measuring the performance of a business (AO1)
    1. + How happy employees are (AO2)
  2. 3) ROCE (AO1)
  3. 2) Operating expenses margin (AO1)
  4. 1) Gross/Net profit margin (AO1)
2. Financial...
  1. Quantitative ways of measuring the performance of a business (AO1)
    1. + Financial ratios (AO2)
  2. 2) Operating expenses margin (AO1)
  3. 1) Gross/Net profit margin (AO1)
  4. 3) ROCE (AO1)
A&Ds...
1. - Too much data = confusion (AO3)
2. - Forgot importance of feedback (AO3)
3. - Lead to a negative response (AO3)
4. + Make strategic changes (AO3)
5. + Pinpoint areas of weakness (AO3)
6. + Improve performances (AO3)
Disads of relying on financial...
1. - Internal focus (AO3)
2. - Short-termism (AO3)
3. - Miss valuable information (AO3)
- BUSINESS NEEDS BOTH!! (AO4)
- How happy customers are (AO4)
- How much data they have (AO4)
- Full control of the business (AO3)
- Monitoring success (AO3)
- The business becoming more efficient (AO3)

Resource summary

	Created by Lily Fisher over 6 years ago

	Copied by AyItsLily I over 6 years ago