14976488
Description
Mind Map by Angie Carolina Cuello Hernandez, updated more than 1 year ago
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Created by Angie Carolina Cuello Hernandez
about 6 years ago
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COMMUNICATION PROCESS SKILLS
- good communication skills are an
important factor in job success.
- Your thoughts and ideas can be
misinterpreted if cannot speak clearly,
either verbally or in writing.
- The communication process has five
key elements: source, encoding,
channel, decoding and the receiver
- First it must be clear why you are
communicating and what message you
want to convey.
- Put your message in the appropriate style
and format so that your audience
understands it easily.
- Examine the channel you are going to use,
such as a face-to-face meeting, a phone
call, an email, or a report.
- Each communication channel has different
strengths and weaknesses, so be sure to use the
one that best suits your message.
- Decoding is the process of reading
or listening to a message and getting
a meaning from it.
- Finally, you should consider the recipient
of your message and the context in which
it will be received.
- Las personas aportan sus propias situaciones,
ideas y sentimientos a su mensaje, y esto influirá
en su comprensión de la misma.
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