How Are We Doing?

Policies and Procedures
1. Rationale for Considering Metrics
  1. 1. Helps sell more products, profitably
  2. 2. Helps reduce investments in resources
  3. 3. Helps reduce payments or expenses over the long term
Relevant Lean Supply Chain and Logistics Metrics
1. Delivery Reliability
  1. Delivery performance
  2. Order fill rate
  3. Accurate order fulfillment
2. Perfect Order Measure
  1. Order entry accuracy
  2. Warehouse pick accuracy
  3. Delivered on time
  4. Shipped without damage
  5. Invoiced correctly
3. Responsiveness
4. Flexibility
5. Cost
6. Asset Management
Balanced Scorecard
1. Financial
2. Customer
3. Internal business processes
4. Learning and growth
Finding the Right Metrics for Your Company
1. Metrics Framework
  1. Establish the right metrics
  2. Link metrics to overall strategic objectives
  3. Create a detailed metrics bank
2. Financial Impact of Metrics
3. Review Scorecard during S&OP
Dashboards to Display and Control Metrics
1. Indicators
  1. Leading indicators
  2. Lagging indicators
  3. Diagnostic
2. Application Areas of a Scorecard
  1. Monitoring
  2. Analysis
  3. Management

Resource summary

	Created by analuisa_gon almost 10 years ago