Chapter 1

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Everyone is a Manager
Individual, Team, Organisation
About Making Organisations Effective
Several Perspectives
1. Open Systems
  1. McDonals Open Family Contract!
  2. Internal Systems Effectiveness
    Annotations:
    - Lean Management
2. Organisation Learning Perspectives - Knowledge Mgmt
  1. Intellectual Capital
  2. Structural Capital
3. High Performance Work Practices
  1. Employee Competence
  2. Employee Involvement
  3. Job Autonomy
  4. Reward
4. Stakeholder
  1. CSR
  2. Walmart
  3. Values MAtter!
Individual Behaviours
1. Task Performance
2. Citezenship OCBs
3. BAD!
4. Staff Retention
5. Attendance
Challenges
1. Globalization
2. Diversity
3. Employment Relations
Anchors
1. Multidisciplinary
2. Systematic Research
3. Contingency
4. Multiple Levels

Resource summary

	Created by Rob McCartney about 11 years ago