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1961104
communication in business
Description
Mind Map on communication in business, created by Deanne Davis on 04/02/2015.
Mind Map by
Deanne Davis
, updated more than 1 year ago
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Created by
Deanne Davis
over 9 years ago
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Resource summary
communication in business
methods of communication
visual
it would save word or explanation
it would help understanding
it would provide essential additional information
verbal
used if you need an instant response
you want to use your tone of voice or body language to show feelings
you want to keep checking the other persons reaction
the telephone is only suitable for straight forward information
written
it is important there is a permanent record
the information is important
the information is complex
if urgent use fax or emal
if not urgent use latter or send memo
communication channels
internal
team briefing
e-mail
network
reports
memo
notices
face-to-face
external
letters
fax
telephone
e-mail
video
electronic data interchange
advertising
direct mail
internet
conference
causes of poor communication
language problems/ cultural differences
i.e. usages, or use of technical jargon
jumping to conclusions
the reciever may receive what they want to receive rather than what is actually there
lack of interest
the reciever may not be prepared to spend time on the message
competing enviroment
e.g. real noise such as background noise
channel of communication
must be effective
communication is a process which enables information to be passes from one person/group to another
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