Business Administration And Job Roles

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GCSE ICT (Chapter 3 Business Administration and Job Roles) Mind Map on Business Administration And Job Roles, created by dansmith_xo on 13/09/2013.
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Mind Map by dansmith_xo, updated more than 1 year ago
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Created by dansmith_xo about 11 years ago
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Business Administration And Job Roles
  1. Main Business Functions
    1. Human Resources, Finance, Sales and Marketing, Production(if its a manufacturing business), Customer Service and Research and Development.
      1. Human Resources
        1. Is the department concerned with the management of people.
        2. Finance
          1. Is the department concerned with keeping an accurate record of the movement of money within the business predicting financial profits and losses.
          2. Sales and Marketing
            1. Are concerned with achieving the target for sales of the products or services.
            2. Customer Services
              1. Customer service are concerned with keeping the customers happy.
              2. Production
                1. In businesses that make goods there will be a production function which is responsible for the product being made to a standard quality in a safe and efficient manner.
                2. Research and Development
                  1. For the business to survive there needs to be someone with a responsibility for research and development. Without improvements to products and services, competitors will eventually produce better products or give an improved service and take over their customers.
              3. What is administration
                1. What are Job Roles
                  1. Within each large organisation there are a number od job roles, such as mangers, supervisors and operatives.
                    1. Managers are generally responsible for the decision making in the organisation, and they pass on the instructions to the supervisors.
                      1. The task of the supervisor is to ensure that the operatives or workers follow instructions and perform tasks diligently.
                    2. What does administration involve
                      1. Administration involves the storing, processing, retrieving and spreading or disseminating (passing on) information.
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