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24669492
Costs of Quality (COQ)
Description
CPA COSTING Mind Map on Costs of Quality (COQ), created by Creating Plans on 07/08/2020.
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costing
cpa
Mind Map by
Creating Plans
, updated more than 1 year ago
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Created by
Creating Plans
about 4 years ago
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Resource summary
Costs of Quality (COQ)
Quality Control Costs (Costs necessary to achieve high quality)
Prevention Costs
Process of preventing poor quality from occurring
Eg - Qulality Planning Costs
Appraisal Costs
Costs of measuring and monitoring quality systems.
Eg - Quality Inspections
QUality Failure COsts (Cost consequences of poor quality)
Internal Failure Costs
Discovering poor product quality before it reaches the customer
Eg - Cost of Rework of defective items
External Failure Costs
Poor product quality discovered by the customer
Eg - Warranty replacement
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