2516073
CONDUCT RULES,
ETHICS &
PROFESSIONAL
PRACTICE
- RULES OF CONDUCT FOR MEMBERS
- GENERAL
- Rule 2
- Rule 1
- Rule 2
- PERSONAL & PROFESSIONAL STANDARDS
- Rule 7 : Solvency
- members shall
ensure that their
personal and
professional
finances are
managed
appropriately.
- Rule 4 :
Competence -
members shall
carry out there
professional work
with due skill,
care and diligence
and with the
proper regards of
the technical
standards
expected of them.
- Rule 8 : Information
to RICS - members
shall submit in a
timely manner such
information, and in
such form, as the
regulatory board
may require.
- Rule 3 :
Professional
Behaviour -
members shall at
all times act with
integrity and avoid
conflicts of
interest and any
actions or
situations that are
inconsistent with
there professional
obligations.
- Rule 9 :
Cooperation -
members shall
cooperate fully
with RICS staff and
any person
appointed by the
regulatory board.
- Rule 6 : Continued
Professional
Development -
members shall comply
with RICS requirements
in respect of continuing
professional
development.
- Rule 5 : Service -
members shall carry
out there work in a
timely manner and
with proper regard for
standards of service
and customer care
expected of them.
- Rule 7 : Solvency
- members shall
ensure that their
personal and
professional
finances are
managed
appropriately.
- GENERAL
- RULES OF CONDUCT FOR FIRMS
- CONDUCT OF BUSINESS
- Rule 7 : Complaints
Handling - a firm
shall operate a
complaints
handling procedure
and maintain a
complaints log. The
complaints
handling procedure
must include a
redress mechanism
that is approved by
the regulatory
board.
- Rule 3 :
Professional
Behaviour - a firm
shall at all times
act with integrity
and avoid conflicts
of interest and any
actions or
situations that are
inconsistent with
its professional
obligations.
- Rule 4 :
Competence - a
firm shall carry out
its professional
work with due skill,
care and diligence
and with proper
regard of the
technical
standards
expected of it.
- Rule 5 : Service - a
firm shall carry
out its
professional work
with expedition
and with proper
regard for
standards of
service and
customer care
expected of it.
- Rule 6 : Training -
a firm shall have
in place the
necessary
procedures to
ensure that all its
staff are properly
trained and
competent to do
their work.
- Rule 8 : Client's
Money - a firm
shall preserve the
security of client's
money entrusted
to its care in the
course of its
practice or
business.
- Rule 9 : Professional
Indemnity
Insurance - a firm
shall ensure that all
previous and
current professional
work is covered by
adequate and
appropriate
professional
indemnity cover
which meets
standards approved
by the regulatory
board.
- Rule 7 : Complaints
Handling - a firm
shall operate a
complaints
handling procedure
and maintain a
complaints log. The
complaints
handling procedure
must include a
redress mechanism
that is approved by
the regulatory
board.
- GENERAL
- Rule 1
- Rule 2
- Rule 1
- FIRM ADMINISTRATION
- Rule 14 :
Information to
RICS - a firm shall
submit in a timely
manner such
information about
its activities as
the regulatory
board may
reasonably
require.
- Rule 12 :
Arrangements To
Cover The
Incapacity Or Death
Of A Sole
Practitioner - a firm
which has a sole
principal shall have
in place appropriate
arrangements in
the events of the
sole principals
death or incapacity
or other extended
absenses.
- Rule 11 :
Solvency - a firm
shall ensure
that its finances
are managed
appropriately.
- Rule 10 :
Advertising - a
firm shall
promote its
services only in
a truthful and
responsible
manner.
- Rule 13 : Use of
Designations - a
firm registered for
regulation must
display on its
business
literature a
designation to
denote that it is
regulated by RICS.
- Rule 15 :
Cooperation - a
firm shall
cooperate fully
with RICS staff
and any person
appointed by
the regulatory
board.
- Rule 14 :
Information to
RICS - a firm shall
submit in a timely
manner such
information about
its activities as
the regulatory
board may
reasonably
require.
- The RICS Rules of Conduct are based on 5 principles :
- Proportionality
- Accountabilty
- Consistency
- Targeting
- Transparency
- Proportionality
- CONDUCT OF BUSINESS
- RICS PROFESSIONAL & ETHICAL STANDARDS
- 1. Act with integrity.
- 2. Always provide a high standard of service
- 3. Act in a way that promotes trust in the profession.
- 4. Treat others with respect.
- 5. Take responsibility
- 1. Act with integrity.
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