Consumer Conflict

Causes of Conflict
1. Bad Customer Service
2. Over-priced goods/services
3. Faulty or poor quality goods/services
Non-legislative ways of solving Consumer Conflict
1. Negotiation
2. Consumer Associations of Ireland
3. Trade Union
Legislative ways of solving Consumer Conflict
1. Sale of Goods & Supply of Services Act, 1980
  1. Goods must be..
    1. Of Merchantable Quality
    2. Fit for Purpose
    3. As Described
    4. Conform to Sample
  2. Services must be...
    1. Provided by Skilled People
    2. Materials Fit for Purpose
    3. Goods Supplied of Merchantable Quality
    4. Retailer Responsibility
2. Consumer Protection Act, 2007
  1. Misleading Practices
  2. Aggressive Practices
  3. Prohibited Practices
  4. NCA enforces this Act
3. Consumer Credit Act,1995
National Consumer Agency
1. Informs
2. Investigates
3. Enforces
4. Researches
5. Advocate
6. Advises
7. Consults
Small Claims Court
1. Handle Complaints
2. Listens & Issues a Judgement
3. Max. Claim €2k Pay €25 fee, Fill in form
Ombudsman for Public Sector
1. Deals with Complaints
2. Recommendation is not legally binding
3. www.ombudsman.gov.ie
Financial Services Ombudsman
1. William Prasifka
2. Decision is binding but may be appealed
3. Last Resort
4. www.financialombudsman.ie

Resource summary

	Created by Dani O'Rourke about 11 years ago