GOALS 2015

GOALS 2015

Financial
1. Topline
  1. Revenue
  2. Collection
2. Bottomline
Customer
1. Relationship Management
  1. VoP Scores
  2. Monthly VoC Pulse Check
2. Contextual Awareness
Process
1. Process Discipline
  1. SLA Adherance
  2. Timely submission of metrics
  3. Process Baselining
  4. KPI Improvement
  5. Buffer Management
  6. Org. Structure Management
2. JV LEAN
  1. Risk Reduction
  2. Productivity
3. Risk
  1. Audit Ratings
  2. SLA Revision
  3. Information Security
  4. Error Reduction
  5. Zero Repeats (Claims, Escalations)
Learning & Growth
1. Talent Management
  1. Devekop E4 & E5 SMEs
  2. Attrition Reduction
  3. Top Talent Retention
  4. Staff Rotation
  5. Senior Manager Training Program
  6. Learning Pathways
  7. Repeat Queries
  8. Cross Training
  9. SEEQ Scores
  10. Succession Plans
2. Strategic Initiatives
  1. SS/IFDS Strategic Initatives
  2. Internal to JV SCM Projects

Resource summary

	Created by kaushalgm over 9 years ago