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Support Technology

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Discussion 3
Stephen Wong
Mind Map by Stephen Wong, updated more than 1 year ago
Stephen Wong
Created by Stephen Wong over 9 years ago
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Resource summary

Support Technology
  1. Older Technologies
    1. Mail Support
      1. Email Support
      2. Live Support: GoToAssist
        1. Social Implications
          1. Bad Company Repuations
            1. Customer thoughts being spoken on social media outlets
            2. Live in a society of impatience
              1. Innovation of technology to be quicker
                1. Expectation is support is instant
                  1. Loading/ Waiting times lead to dissatisfaction
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