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3181459
Marknmove
Description
Trugs Workflow
No tags specified
tech
non tech
customer
work flow
Mind Map by
Ritesh Kumar
, updated more than 1 year ago
More
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Created by
dingtombing
about 9 years ago
Copied by
Ritesh Kumar
about 9 years ago
6
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Resource summary
Marknmove
CUSTOMER
Type of Goods
Type of Truck
Small, Medium, Big
Delivery Time
1/2/3/4/5/6
Type of advertisement
Fridge/AC/TV/Wi-Fi/Washing Machine, etc
How to contact Transporter/ Adviterser/ customer
Calls/Chat/Email/Justdial
NON TECH
OPERATIONS
Transporter Identification
Primary Search
Web(justdial, etc)
Surfing
Intern
Walk-in (AM)
Referral/Calls(CS)
Area based (SAM)
Transporter Onboarding
Verification
Basic Parameter
Year of Manufacture, transport permit, usual routes, Type Goods carrying, Willingness to join Trugs, willingness to grow business
Photography
Specific Set > Check > Upload
Board
Flex
Light
Contract Signing
Website Listing
Truck Upgradation
Truck Audit
Proper Maintenance
Customer's Feedback
Photograph
Visual Inspection
Good Relationship
Revenue
Good Collection
No Colection Problem
PG Owner
Good Behaviour
Inventory Management
Kit Deliver
Sticker System (confirmation from CS)
Pasting of the advertisement
Kit Accounting
Branding
Stationery
Invoicing Management
Customer Confirmation
Transporters Confirmation
Invoice > Online/Offline
Payment
Online
Offline
Follow Up
Confirmation
Visit Collection
Dispute Management
Customer
Late Delivery
Breakage/ Spoilage/ Damge
Theft
Non Acceptance of items at other end
Internal IT Device finance issue
Accidents
Mishaps by truck
Truck Went Missing
Field People Management
Training
Tool Kit
Video
PPT
Activity Allotment
Area Allotment
Weekly Agenda
City Expansion Plan
Intern Hiring
Study of City
Go Down Identifcation For pickup locations
Tie Up
Audit
Assistance
MARKETING
Offline
Pamphlet, Kirana Stores, Chaiwala
Online
Social Media (Facebook, etc)
Tie ups
SME,MNC, Corporate
FINANCE
Payment of Salaries
Advertisers
HR
Employer
Vendor Document
Drivers
CUSTOMER SUPPORT
Client Help
Transporter Identifification
Goods
Assisted Visit
Godowns
Invoicing
ADvertising
MNC
FMCG
Beverage
Detergent
Chips
Toys
INdustry
SME
Rice
Agri
Fertiliser
Telecom
Govt
Banks
Health
Public Awareness
TECH
WEBSITE
Employee Management
Leave/Salary
Various Partnership
Requests
Operations/PG Owner/Customer/Corporate/Misc.
Monitoring
Customer Support
PG Login
APP
PG Owners
Customer
Operation
Customer Support
Invoicing
Inventory
TECH SUPPORT
Internet
Device Allotment
Device Policy
Advertisement
Data Base
Mail Draft
mailout
Followup
Meetings
Order
Payment
Printing
Followup
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