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ConnectWise

Description

UDNI Mind Map on ConnectWise, created by bfulton on 21/11/2013.

Mind Map by bfulton, updated more than 1 year ago

	Created by bfulton over 10 years ago

569

0

Resource summary

ConnectWise

Blog
University
1. Certifications
2. Videos
3. Partner Kits
4. Time Commit for each
Newsletter
1. Review RoadMap Monthly
HTG Group
1. Research Group
Priorities
1. Config items
2. Service Support
  1. Choosing the right help desk model
    1. Client Needs
    2. UDNI Needs
      1. Should we begin using tasks within tickets?
    3. Think thru Service Support chain of events
      1. Workflow diagrams
      2. Project Mngt
      3. Resource Mngt
    4. Customer Survey upon ticket completion. Was this ticket completed to your satisfaction?
  2. Deliver superior service
  3. CW HelpDesk Toolkit
Task List
1. Ticket Templates
2. Recurring Tickets
Modern Office review

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