Activities that help
members learn how
each members thinks
and works
Intergroup Development
Changing the attitudes
stereotypes, and
perceptions that work
groups have about each
other
Process Consultation
An outside consultant helps the
manger understand how
interpersonal procrssesare affecting
the way work is being done
Survey Feedback
A technique for
assessing attitudes and
perceptions, idntifying
discrepancies in these
and resolving the
differences by using
survey information in
feedback groups
Sensitivity Training
A method of changing
behavior through
unstructed group
interation