4171931
Description
Mind Map by Sean Watson, updated more than 1 year ago
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Created by Sean Watson
about 9 years ago
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Customer Service
- Ways of improving customer service
- Staff Training
- Trained staff can carry out tasks with increased effciency
- Trained staff can provide a better customer experience
- For example a good waitor improves a customers expereince at a restaurant
- For example a good waitor improves a customers expereince at a restaurant
- Trained staff can carry out tasks with increased effciency
- Innovation
- Constant product or service innovation can keep customers interested in the product or service
- For example a restaurant that updates its menu every 3 months will keep customers interested
- This would also help a business stay ahead of competition
- This would also help a business stay ahead of competition
- For example a restaurant that updates its menu every 3 months will keep customers interested
- Constant product or service innovation can keep customers interested in the product or service
- Listening to customers
- Dealing with compaints is an important part of customer service
- For example giving a customer a refund if their food has a hair in it
- For example giving a customer a refund if their food has a hair in it
- Customers may have good ideas that will allow a business to meet wants and needs
- This will help a business stay ahead of the competition
- This will help a business stay ahead of the competition
- Dealing with compaints is an important part of customer service
- Staff Training
- Price VS Customer Service
- Highly priced products often have good levels of customer service
- For example Superdry clothes shops
- Customers expect a good quality of customer service when purchasing a highly priced products
- For example Superdry clothes shops
- Low priced products often come with a low level of customer service
- For example Favourite Chicken
- Customers do not expect a high level of customer service when paying for a cheap product
- For example Favourite Chicken
- A business needs to try to have compettive prices while still offerening good customer service
- Highly priced products often have good levels of customer service
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