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5481554
Customer Satisfaction methods
Description
Mind Map on Customer Satisfaction methods, created by Nafiza Ali on 19/05/2016.
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Mind Map by
Nafiza Ali
, updated more than 1 year ago
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Created by
Nafiza Ali
about 8 years ago
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Resource summary
Customer Satisfaction methods
Promotions
Buy one get one free
2 for the price on 1
Rewards for customer loyalty
Customer service
Excellent Product knowledge
Helpful, freiendly and polite
Deal effectively with customer complaints and compliments
Refund/exchange policy
Body language, tone of voice and attitude
Products/services
Quality of products/servcies
Price of products/services
Brand of products
Unique selling point (USP) ?
Range of products
Meeting customer needs
Market research
Target audience
Price sensitivity?
Monitoring and evaluating customer service
Feedback cards
Interviews
Questionnaires
Observations
Response to feedback
Employees
Performance management
Customer service training
Rewards for good performance
Monitoring performance
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