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Advanced Troubleshooting
- Computer Components and Peripherals
- Step:1 Identifying the problem
- Open-ended questions
- What is the brand and model of the computer?
- What kind of computer do you have?
- What error message have you receieved?
- What is the brand and model of the computer?
- Close-ended questions
- Does anyone else have this problem?
- Have you changed your password recently?
- Does this problem happen before?
- Does anyone else have this problem?
- Open-ended questions
- Step: 2 Establish a problem with a probable cause
- Spyware.
- Virus infection.
- Incorrect password.
- Faulty RAM.
- Spyware.
- Step:4 Establish a plan of action to resolve the problem and implement the solution.
- Manufacture FAQ.
- Technical Website.
- Internet search.
- Newsgroups.
- Device Manuals.
- Manufacture FAQ.
- Step:3 Test the theory to determine cause.
- Reboot the computer.
- Replace the RAM.
- Reset the Jumpers.
- Clean the Fans.
- Listen the beeps.
- Reboot the computer.
- Step: 5 Verify Full functionality and implement preventive measures
- Reboot the computer.
- Access all drives and shared resources.
- Restart external devices.
- Print a document.
- Reboot the computer.
- Step:6 Document Findings, Actions and Outcomes
- Discuss the solution implemented with the customer.
- Provide the customer with all paperworks
- Document the time spent to resolve the problem.
- Document the step taken to solve the problem in the work order and techniv=cian's journal.
- Discuss the solution implemented with the customer.
- Step:1 Identifying the problem
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